YOUR QUESTIONS ANSWERED

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary Wi-Fi is available throughout SLS Dubai for all hotel guests.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, SLS Dubai is home to Ciel Spa, offering a comprehensive range of wellness and beauty treatments. For details on treatments, opening hours, and reservations, please contact our Spa team directly at SPA.Reception@slshotels.com. Please note that access to certain spa facilities and treatments may be subject to age restrictions.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, SLS Dubai features a fitness center and multiple swimming pools:

Fitness Center: Available for hotel guests. Please contact our team for current operating hours.
Level 75 Infinity Pools: Accessible to guests aged 21 and above.
Meydan-Facing Pool: Accessible to guests aged 13 and above when accompanied by an adult.
Family & Children’s Pool (Level 6): Accessible to children aged 12 and below.

Are the rooftop infinity pools really the world’s highest?
Yes! SLS Dubai is home to two infinity pools situated atop our 75-story tower at 325 meters above ground, officially recognized by Guinness World Records as the highest overflow pools in the world. The Level 75 infinity pools are exclusively available to guests aged 21 and above.

Do you offer fitness classes, and how can I book them?
Fitness classes may be available during selected periods at SLS Dubai. Please contact our team directly for the latest schedule and booking information.

Is parking available at the hotel, and what is the cost?
Yes, SLS Dubai offers valet parking for both hotel guests and dining visitors:
Hotel Guests: Complimentary valet parking throughout your stay.
Dining Guests: Complimentary valet parking for up to 3 hours. Additional charges may apply thereafter.

Do you have laundry services available for guests?
Yes, laundry and dry-cleaning services are available for guests at SLS Dubai. Please refer to the in-room directory for details and pricing, or contact our Front Desk team for assistance.

Do you offer concierge services?
Yes, SLS Dubai offers a dedicated concierge service for hotel guests. Our team is on hand to assist with restaurant reservations, transportation arrangements, local recommendations, and any other requests to help make your stay exceptional.

Is room service available? What are the hours?
Yes, SLS Dubai offers 24-hour in-room dining, 7 days a week. Please refer to the in-room dining menu for available options, or contact our team for assistance.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, SLS Dubai is home to a curated selection of exceptional restaurants, bars, and cafés. To explore our venues and make a reservation, please visit slshotels.com/dubai/restaurants-and-bars or contact our team directly.

Are there specific events, live music, or DJ sets regularly hosted at SLS Dubai’s social spaces?
Yes, SLS Dubai hosts a dynamic programme of live entertainment, DJ performances, and special events throughout the year. To discover what’s happening during your stay, please visit slshotels.com/dubai/experiences or contact our team directly.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, SLS Dubai is delighted to assist with meetings, private events, celebrations, and special requests. Please contact our dedicated MICE team at DXBSL.MICE@slshotels.com to discuss your requirements and allow us to create a truly memorable experience

How close is SLS Dubai to key attractions like Burj Khalifa, The Dubai Mall, or the Dubai Water Canal?
SLS Dubai is ideally located in the heart of Business Bay, placing guests in the centre of Dubai’s most vibrant district. Key attractions are just minutes away:
Dubai Mall: 2.2 km away, approximately 5 minutes by car.
Dubai Fountain: 2.6 km away, approximately 5 minutes by car.
Burj Khalifa: 3.8 km away, approximately 5 minutes by car.
Dubai Design District and Ras Al-Khor lagoon: A short taxi ride away.
Business Bay Metro Station is also conveniently located nearby for easy access across the city.

How close is SLS Dubai to the nearest beaches, and how can I get there?
Several of Dubai’s most popular beaches are located within a short drive of SLS Dubai. Our concierge team is happy to assist with transportation arrangements and provide recommendations based on your preferred beach experience.

What should I know about local customs, dress codes, or respectful behavior when exploring Dubai?
Dubai is a welcoming and multicultural city. Here are a few things to keep in mind during your visit:
Dress Code: Modest attire is recommended when visiting religious sites and traditional areas. Beachwear is appropriate at pools and beaches.
Culture: Guests are encouraged to be mindful of local customs and respect cultural traditions throughout their stay.

What is the best way to get to SLS Dubai from Dubai International Airport (DXB), and how can I book this transfer?
SLS Dubai is located approximately 14 kilometres from Dubai International Airport (DXB), roughly 15 to 20 minutes by car. The following transport options are available:
Taxi: Taxis from the airport cost approximately AED 40-55.
Metro: Take the Red Line directly to Burj Khalifa/Dubai Mall station (approximately 25 minutes), followed by a short taxi ride to the hotel.
Private Transfer: Airport transfers can be arranged in advance through our concierge team.

What transportation options like taxis, Metro and ride-sharing, are available for getting around Dubai from the hotel?
SLS Dubai is well-connected to Dubai’s transport network:

Taxi & Ride-Sharing: Taxis and ride-sharing services are readily available from the hotel.
Metro: Business Bay Metro Station is conveniently located nearby, providing easy access across Dubai.
Our concierge team is also happy to assist with any transportation arrangements and recommendations during your stay.

What loyalty or membership programme does SLS Dubai offer?
SLS’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on SLS, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at SLS, and can I book more than one room?
Yes. As SLS’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at the hotel to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book a hotel stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at SLS Dubai?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays, subject to programme terms and conditions.