YOUR QUESTIONS ANSWERED
Welcome to the FAQ for SLS Barcelona! Here you’ll find quick answers to common questions about your stay, our unique amenities, dining options, and how to best explore the vibrant city of Barcelona. We’re here to make your experience effortlessly luxurious.
bookINGS & RESeRVATION
What do I need to confirm my reservation?
To confirm your SLS Barcelona reservation, we require your full name, contact details, and a credit card for guarantee. A secure payment link will be provided.
Can I prepay my reservation?
Yes, you can prepay your SLS Barcelona reservation. Book a prepaid rate directly on our website, or for flexible rates, contact our reservations team at reservations.barcelona@slshotels.com for a secure payment link.
Do you offer group rates or event bookings?
Yes, SLS Barcelona offers group bookings and event rates. For groups of up to 9 people, please contact our Reservations team at reservations.barcelona@slshotels.com. For larger groups, reach out to our Group Sales team at groups.barcelona@slshotels.com.
Are prices quoted with VAT included?
Yes, all SLS Barcelona rates include VAT. The city tax (€4.95 per person per day for guests aged 17 and over) is excluded and paid upon arrival.
Are there any additional fees or taxes payable at the hotel?
Yes, the city tax is paid upon arrival. Additionally, a €100 daily deposit per room is required at check-in to cover incidentals. This deposit is refunded at check-out; allow 5-7 business days for it to reflect in your bank account.
Can I pay my stay in cash?
Yes, you can pay for your SLS Barcelona stay in cash. However, the incidental deposit must be secured with a credit or debit card only.
Do you accept Apple Pay?
Yes, SLS Barcelona accepts Apple Pay for payments.
How much is the deposit?
The incidental deposit at SLS Barcelona is €100 per night for credit cards (pre-authorization). For debit cards, a €200 per night charge is processed. Cash is not accepted for the deposit guarantee.
How long does it take to receive the deposit refund?
Deposit refunds typically depend on your bank. For credit cards, expect the refund to process within 4-6 business days. For debit cards, a direct charge and refund are processed for a faster return.
check-in/out
Can another person check in for me?
Yes, another person can check in for you if their name is registered on the SLS Barcelona reservation. A guarantee for incidentals will be required at check-in.
Is a physical ID required for check-in?
Yes, a valid physical ID document is required for check-in at SLS Barcelona. Photocopies or digital images on a device are not accepted.
ROOMS & ACCOMmODATION
Do you have rooms for three guests (triple rooms)?
Yes, SLS Barcelona can accommodate three guests in our Euphoria studios or suites by adding a rollaway bed.
Do you provide baby cots (cribs)?
Yes, SLS Barcelona provides complimentary baby cots (cribs) for infants under 2 years old in any room type. Breakfast is also complimentary for infants.
Do you have connecting rooms or family suites?
Yes, SLS Barcelona offers family room options. These include connected rooms (Delight Two-Bedroom and Captivate Two-Bedroom, combining a king and twin room) and our Euphoria apartment (king-size bedroom with sofa bed, accommodating up to 4 guests: 2 adults, 2 children under 12).
Can I add a third person to my room after booking?
Yes, you can add a third person to a room at SLS Barcelona if you book a studio or suite. An extra bed costs €100 per day for adults, and is complimentary for children under 12.
Can I request an iron and ironing board for my room?
Yes, an iron and ironing board can be provided in your room upon request. Please inform us in advance.
Is SLS Barcelona a pet-friendly hotel?
Yes, SLS Barcelona is a pet-friendly hotel, welcoming dogs and cats up to 18 kg (one per room) with a €30 daily supplement. This fee includes a welcome kit and does not apply to service dogs. Pets are permitted in most hotel areas.
SPA, Wellness & POOLS
Does SLS Barcelona have a spa or wellness center? What are the hours, how do I book, and are children permitted access?
Yes, SLS Barcelona features a spa, open daily from 11 AM to 7 PM. Spa access and treatments are not included in the standard room rate, though special offers with spa benefits may be available online. The spa is for adults only, and external guests are welcome. You can also have a look at the menu and book here.
Is the spa open to external guests?
Yes, the SLS Barcelona spa welcomes external guests. You can have a look at the menu and book here. Please note that the spa is available for adults only.
Are children allowed in the spa?
No, guests under 18 are not permitted in the water zone, sauna, or steam bath at the SLS Barcelona spa. Minors requiring treatments must be accompanied by a parent in the treatment room.
Does SLS Barcelona have pools? What are their operating hours?
SLS Barcelona features three pools: one at the Coral pool bar (open daily 10 AM – 8 PM) and two rooftop pools at Cosmico (opening soon). Please note, our pools are not heated.
Are the swimming pools heated?
No, our pools are not heated.
Do you offer day passes for the swimming pools?
No, we do not offer day passes for Coral swimming pool. Cosmico Pool Club will open June 2nd for bookings.
Can non-hotel guests use the pool?
No, access Coral pool is exclusively for hotel guests. Cosmico Pool Club is open as well for external guests with bookings.
How can I book a pool cabana? Is it included with Delight King Pool Access rooms?
Cabanas at SLS Barcelona pools are available on a “first come, first served” basis and are not included with Delight King Pool Access rooms, though these rooms are located nearby.
Is there a gym at SLS Barcelona?
Yes, SLS Barcelona has a 24/7 gym located on the first floor.
DINING
Do you have on-site restaurants, bars, or cafes, and how can I make a reservation?
Yes, SLS Barcelona offers exceptional on-site dining and bar options. Deluxe and Coral are exclusively for hotel guests. Lora restaurant and Kyara bar welcome both hotel guests and external visitors, with bookings available via The Fork.
Is room service available, and what are its hours?
Yes, SLS Barcelona offers 24/7 room service. The menu is available on your in-room TV.
Where is breakfast served, and what are the hours?
Breakfast at SLS Barcelona is served at Lora restaurant: Weekdays 7:00 AM – 10:30 AM; Weekends 7:00 AM – 11:00 AM. The cost is €35 per person if not pre-booked. Children aged 0-12 enjoy complimentary breakfast.
Do you have gluten-free, lactose-free, or vegetarian options?
Yes, SLS Barcelona offers gluten-free, lactose-free, and vegetarian options. We recommend contacting us in advance to ensure your dietary needs are noted.
Does SLS Barcelona host regular events, live music, or DJ sets?
Yes, SLS Barcelona hosts a weekly Saturday dinner party at Lora restaurant featuring a DJ set.
LOCATION & TRANSPORTATION
Does SLS Barcelona have parking facilities, and what is the cost?
Yes, SLS Barcelona offers indoor parking at €30 per day for hotel guests; advance booking is not required. External visitors can also park, with rates available at the machine: first 2 hours free, then €6 per hour (from the 3rd hour), €3 for 30 mins, or €1.50 for 15 mins.
Do you offer private transportation services?
Yes, SLS Barcelona ‘s Guest Experience team can inform you about private transfer options and assist with arrangements.
How close is SLS Barcelona to key city attractions (e.g., Sagrada Família, Gothic Quarter, Barceloneta Beach)?SLS Barcelona is conveniently located near major city attractions. Find out details here.
What is the best way to get to SLS Barcelona from Barcelona-El Prat Airport (BCN), and how can I book a transfer?
The best way to get to SLS Barcelona from Barcelona-El Prat Airport (BCN) is by taxi. Our Guest Experience team can assist with booking private transfers directly.
What public transportation options are available near SLS Barcelona?
A tram station is located at 2mins walking from the hotel connected to the city center. Bus stops and metro stations are also located near the hotel.
accor & loyalty membership
Is SLS Barcelona part of Accor Hotels?
Yes, SLS Barcelona is proud to be part of Accor Hotels, offering permanent discounts and benefits for ALL.com members booking via the Accor website.
Can I pay for my room using Accor Live Limitless (ALL) points?
Yes, you can pay for your SLS Barcelona reservation using Accor points if booked via the Accor website. Points payment and member benefits are only applicable if you are the guest checking in.
Can I earn Accor Live Limitless (ALL) points for multiple rooms booked under my name?
Yes, Accor Live Limitless (ALL) members can earn points for multiple rooms booked under their name if they pay for all rooms directly at SLS Barcelona.
How can I become an Accor Live Limitless (ALL) member?
You can enroll in the complimentary Accor Live Limitless (ALL) membership program directly on our website to begin enjoying discounts and benefits.
Does SLS Barcelona offer a loyalty or membership program?
Yes, SLS Barcelona participates in the Dis-loyalty membership program, offering room and restaurant discounts across our hotels with an annual fee of €180, paid once a year.
OTHER INQUIRIES
I’m celebrating a special occasion. Can the hotel help with arrangements?
Our SLS Barcelona Guest Experience team is delighted to offer suggestions and help prepare an unforgettable celebration for you. Contact them at guestexperience.barcelona@slshotels.com.
Does SLS Barcelona have a kids’ club?
No, SLS Barcelona does not have a dedicated kids’ club.
Is smoking permitted at SLS Barcelona?
SLS Barcelona is a smoke-free hotel. Smoking is permitted only on designated terraces at Lora, Anxova, Kyara, and Coral.
Who should I contact for collaboration opportunities?
For collaboration inquiries, please contact our SLS Barcelona Marketing team at marketing.barcelona@slshotels.com .
I haven’t received my invoice. What should I do?
If you have not received your invoice after your stay at SLS Barcelona, please contact our Front Office team at frontdesk.barcelona@slshotels.com.
How do I book a meeting room?
To book a meeting room at SLS Barcelona, please contact our Group Sales team at groups.barcelona@slshotels.com.