YOUR QUESTIONS ANSWERED

Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary in-room Wi-Fi is available for all guests at SLS Cancun and is included as part of the resort fee.

Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, SLS Cancun is home to Ciel Spa, offering a luxurious menu of body treatments designed to pamper and restore. Facilities include a relaxation lounge, massage suites, herbal steam rooms, spacious experience showers, and custom massage beds.

Spa Hours: Please contact our Spa team directly for current opening hours.
Bookings: Spa treatments can be booked by contacting Ciel Spa directly at 998-686-0757 or by emailing concierge.slscancun@slshotels.com. We recommend booking in advance as treatments fill up quickly.

For full details on treatments and services, please visit our Wellness page.

Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, SLS Cancun features both a fitness center and swimming pool facilities:

Fitness Center: Open daily from 6:00 AM to 10:00 PM. The fitness center is equipped with cutting-edge cardio machines, muscle-toning equipment, free weights, and spin bikes. Personal training sessions are available for all levels, from beginner to advanced. Please note that children are not permitted in the fitness center.
Infinity Pool: A luxurious infinity pool overlooking the Gulf of Mexico, open daily from 8:00 AM to 5:00 PM. Children are welcome to use the pool. Private cabanas for up to 6 guests can also be reserved for the ultimate poolside experience.
Private Beach: SLS Cancun also offers direct access to a private beach.

For full details, please visit our Wellness page.

Do you offer fitness classes, and how can I book them?
Yes, SLS Cancun offers a schedule of fitness classes, including yoga, Pilates, and salsa classes. Personal training sessions are also available for all fitness levels, from beginner to advanced. Please contact our team for the latest class schedule and to make a booking at concierge.slscancun@slshotels.com.

Can I access the golf course?
Yes, guests at SLS Cancun have access to the exclusive 18-hole Tom Weiskopf-designed golf course at Puerto Cancun Golf Course. Prices are set and payment is collected at the Clubhouse; prices may vary. Please contact our concierge team to book your tee time at concierge.slscancun@slshotels.com.

Is parking available at the hotel, and what is the cost?
Yes, on-site parking is available at SLS Cancun and is included as part of the resort fee. Valet parking is also available.

Do you have laundry services available for guests?
Yes, laundry services are available for guests at SLS Cancun.

Do you offer concierge services?
Yes, SLS Cancun offers a dedicated concierge service for hotel guests. Our team is on hand to assist with restaurant reservations, transportation arrangements, excursion bookings, local recommendations, and any other requests to help make your stay exceptional. Please contact our concierge team at concierge.slscancun@slshotels.com.

Is room service available? What are the hours?
Yes, SLS Cancun offers 24-hour room service, 7 days a week.

Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, SLS Cancun is home to a selection of exceptional dining venues:

Cleo: Serving Eastern Mediterranean and Levantine cuisine for breakfast and dinner.
Leynia: Chef José Icardi’s Argentinian Grill inspired by Japanese flavours, featuring tableside presentations served from roaming bicycles.
Bungalow Beach Club: Beachfront dining featuring Chef José García Gorostiaga’s signature menu.
Lobby Bar: Cocktails and drinks in an elegant setting.

Reservations are recommended for dinner, especially on weekends. Bookings for Cleo and Bungalow can be made directly through OpenTable. For full details on our dining venues, please visit our Dining page.

What signature pool experiences, beach clubs, or marina access does SLS Cancun offer, and what are the views like?
SLS Cancun offers a range of exceptional pool and beach experiences:

Infinity Pool: A stunning infinity pool overlooking the Gulf of Mexico, with private cabanas available for up to 6 guests.
Private Beach: Direct access to a private beachfront.
Bungalow Beach Club: Our vibrant beachfront beach club, featuring live DJ sets daily from 12:00 PM to 8:00 PM, beachfront dining, and a lively social atmosphere.

For full details, please visit our Wellness page.

Are there specific events, live music, or DJ sets regularly hosted at SLS Cancun’s social spaces?
Yes, SLS Cancun’s Bungalow Beach Club hosts live DJ sets daily from 12:00 PM to 8:00 PM. Please contact our team or visit our website for the latest events calendar during your stay.

Can you assist with booking excursions to Mayan ruins (e.g., Chichen Itza, Tulum) or other cultural sites in the Yucatán Peninsula?
Yes, our concierge team is on hand to assist with booking excursions to Mayan ruins and other cultural sites throughout the Yucatán Peninsula. Please contact us at concierge.slscancun@slshotels.com for more information and availability.

Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, SLS Cancun is delighted to assist with special requests for celebrations, including birthdays and proposals. Please contact our team in advance to discuss your requirements at concierge.slscancun@slshotels.com.

What’s nearby within walking distance?
SLS Cancun is located in Puerto Cancun’s luxury marina community, with Marina Town Center just a short 10-minute walk from the hotel. Marina Town Center features over 100 stores and boutiques, 16 cinemas, and a variety of restaurants. The private marina has 175 boat slips. Please note that transportation is recommended to explore downtown Cancun or the main Hotel Zone attractions.

How close is SLS Cancun to the beach, and what beach amenities and services are available?
SLS Cancun is a beachfront hotel, with direct access to a private beach. Our Bungalow Beach Club offers beachfront dining, live DJ sets, and a vibrant atmosphere directly on the water. Private cabanas are also available for reservation at the infinity pool overlooking the Gulf of Mexico.

Is this in Cancun’s Hotel Zone? What’s the location like?
SLS Cancun is located in Puerto Cancun’s luxury marina community, within the gated community of Novo Cancun. This is not the main Hotel Zone but rather an upscale, quiet, and residential area offering a more intimate Cancun experience. Marina Town Center is a 10-minute walk from the hotel, with a wide selection of restaurants and shops. Transportation is recommended to explore downtown Cancun or the main Hotel Zone.

Does SLS Cancun experience seaweed (sargassum), what are the seasonal trends, and how can I check current beach conditions?
Sargassum seaweed is minimal at SLS Cancun, and the hotel works with an external specialist company to ensure the beach is regularly cleaned and maintained. Please contact our team for the latest information on current beach conditions prior to your stay.

What should I know about local customs, currency, or travel requirements for visiting Mexico?
Here is some useful information for visiting Mexico:

Currency: Both US Dollars (USD) and Mexican Pesos (MXN) are accepted at SLS Cancun and throughout the local area.
Travel Documents: A valid passport is required for entry into Mexico. We recommend checking the latest official visa requirements for your nationality before travelling.

What is the best way to get to SLS Cancun from Cancun International Airport (CUN), and how can I book this transfer?
SLS Cancun is located approximately 8.5 miles from Cancun International Airport (CUN), roughly 20 minutes by car. Please note that there is no direct bus service to the hotel, and taxis can be costly. We recommend booking private transportation in advance. Please contact our concierge team at concierge.slscancun@slshotels.com to arrange your airport pickup.

What transportation options are available for getting around Cancun and the Riviera Maya from the hotel?
Both private and public transportation options are available for guests wishing to explore Cancun and the Riviera Maya. Our concierge team will be happy to recommend and arrange the best transportation options based on your plans. Please contact us at concierge.slscancun@slshotels.com for further assistance.

What loyalty or membership programme does SLS Cancun offer?
SLS’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on SLS, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at SLS, and can I book more than one room?
Yes. As SLS’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at the hotel to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book a hotel stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at SLS Cancun?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays, subject to programme terms and conditions.