YOUR QUESTIONS ANSWERED
Planning your stay at SLS LUX Brickell? Find everything you need to know right here, from reservations and dining to exploring the best of Miami’s Brickell district. If something’s missing, our team is always happy to help.
bookINGS & RESeRVATION
How can I make a reservation at your hotel?
Reservations at SLS LUX Brickell can be made directly through the following channels:
Online: Book directly at slshotels.com/lux-brickell by selecting your preferred dates and suite type.
Phone: (800) 652-5438
Email: reservations.lux@slshotels.com
Booking directly with SLS LUX Brickell ensures access to our latest offers and exclusive packages.
What is your cancellation policy?
Cancellation policies at SLS LUX Brickell vary depending on the rate plan selected at the time of booking:
Flexible Rate: Reservations may be cancelled without penalty up to 24 hours prior to arrival.
Within 24 Hours of Arrival: Cancellations made within 24 hours of arrival may be subject to a one-night cancellation fee.
Please review the terms and conditions of your selected rate at the time of booking for full details.
Do you offer flexible booking options or special rates during uncertain times?
Yes, flexible booking options or special rates may be available during uncertain times at SLS LUX Brickell. For the most up-to-date information and assistance with your booking, please contact our Reservations team directly at reservations.lux@slshotels.com.
How can I modify or cancel an existing reservation?
To modify or cancel an existing SLS LUX Brickell reservation, please contact our Reservations team directly:
Phone: (800) 652-5438
Email: reservations.lux@slshotels.com
Please note that cancellation and modification policies vary depending on the rate or package booked.
Do you offer group rates or event bookings?
Yes, SLS LUX Brickell offers special rates for group bookings and tailored packages for events and special gatherings. For more information, please contact our Sales team at slsluxbrickell.SM@slshotels.com or complete an enquiry form on our Meetings & Celebrations page at slshotels.com/lux-brickell/meetings-and-celebrations.
Do you offer special packages or seasonal offers?
Yes, SLS LUX Brickell regularly offers seasonal promotions, special packages, and exclusive experiences throughout the year. For our latest offers and promotions, please visit our Offers page.
Is breakfast included? How much does it cost?
Breakfast inclusion at SLS LUX Brickell depends on the package or rate selected at the time of booking. If not included in your reservation, breakfast is available at Altitude Pool & Lounge, or can be added to your reservation for $25 per person, per day.
What payment methods do you accept?
SLS LUX Brickell accepts all major credit and debit cards. Please note that a valid credit card is required at check-in for incidental charges.
Is a security deposit or incidental hold required at check-in?
Yes, a credit card is required at check-in for incidentals. SLS LUX Brickell authorizes a hold of $250 per day to cover any incidental charges incurred during your stay. Any unused funds are released upon departure; however, the timing of the release depends on your financial institution and may take several business days to appear in your account.
Is a deposit required to book a room?
Deposit requirements at SLS LUX Brickell vary depending on the rate plan or package selected. Some reservations may require a deposit or full prepayment at the time of booking. Please review the booking terms associated with your selected rate for full details.
check-in/out
What time is check-in and check-out?
At SLS LUX Brickell, check-in is available from 3:00 PM and check-out is at 11:00 AM.
Can I request an early check-in or late check-out?
Yes, early check-in and late check-out requests at SLS LUX Brickell are subject to availability and cannot be guaranteed in advance. Guests arriving before standard check-in time are welcome to pre-register, and our team will notify you as soon as your suite becomes available. Please note that additional fees may apply depending on your requested arrival or departure time.
What identification is required at check-in?
All guests checking in at SLS LUX Brickell are required to present a valid government-issued photo ID or passport, along with a credit card matching the reservation.
HOTEL POLICIES
What is your policy regarding children staying at the hotel?
SLS LUX Brickell warmly welcomes guests of all ages, including families with children. Guests aged 18 and older are considered adults for occupancy purposes. Cribs and rollaway beds are available upon request, subject to availability, for an additional fee of $45 per day. We recommend reviewing room occupancy limits when booking accommodations for families. Please contact our Reservations team at reservations.lux@slshotels.com for further details.
Is there a resort fee, and what does it include?
Yes, a daily destination fee of $40 plus tax applies to each stay at SLS LUX Brickell. This fee includes complimentary high-speed Wi-Fi throughout the hotel, access to the fitness center, in-suite kitchenette featuring a microwave, refrigerator, dishwasher, Alessi china and flatware, Lavazza coffee machine and coffee amenities.
Are pets allowed at your hotel? What is your pet policy and any associated fees?
SLS LUX Brickell does not currently accommodate pets. Service animals are warmly welcomed in accordance with applicable laws. Please contact our team in advance if you require assistance regarding service animal accommodations.
Are there accessible rooms and facilities for guests with disabilities?
Yes, SLS LUX Brickell offers accessible accommodations, including ADA-compliant guest rooms and suites. ADA guestroom kits for guests with hearing or visual impairments are also available upon request. Please contact our Reservations team at reservations.lux@slshotels.com prior to arrival so we can ensure your specific requirements are met.
hotel amenities & services
Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary high-speed Wi-Fi is available throughout SLS LUX Brickell for all hotel guests and is included as part of your daily destination fee.
Are there specific services or amenities tailored for business travelers and corporate guests?
Yes, SLS LUX Brickell is ideally suited for business travelers. Guests benefit from complimentary high-speed Wi-Fi, spacious suite-style accommodations with dedicated in-room workspaces, and convenient access to Downtown Miami, Brickell’s financial district, and Miami International Airport. Our 24-hour Front Desk and Concierge team is also on hand to assist with any business-related needs during your stay.
Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, SLS LUX Brickell is home to Lux MedSpa Brickell, a full-service wellness spa located on the 9th floor. Guests can enjoy advanced skincare treatments, facials, therapeutic massages, and a range of wellness experiences designed to promote relaxation and rejuvenation. Appointments can be booked directly through Lux MedSpa via the following channels:
Website: luxmedspabrickell.com
Phone: (305) 988-9388
Email: info@luxmedspabrickell.com
Guests are encouraged to contact the spa directly for current hours and age requirements.
Do you have a gym or swimming pool? What are its hours, and are children allowed to use them?
Yes, SLS LUX Brickell features both a rooftop pool and a fully equipped fitness center:
Rooftop Lap Pool: A 75-foot rooftop lap pool designed by Philippe Starck, offering panoramic views of the Miami skyline. Open daily from sunrise to sunset. Cabanas are available on a first-come, first-served basis. Children are welcome to use the pool when accompanied by an adult.
Fitness Center: Equipped with premium Technogym equipment, including cardio machines, spin bikes, and free weights. Open daily from 7:00 AM to 11:00 PM.
Are pool cabanas available to reserve?
Pool cabanas at SLS LUX Brickell are available on a first-come, first-served basis.
Do you offer fitness classes, and how can I book them?
Yes, SLS LUX Brickell offers a wellness programme featuring weekly fitness classes, rooftop yoga, tennis clinics, and wellness experiences throughout the year. For the latest schedule, please visit our Experiences page or follow @slsluxbrickell on Instagram.
Is parking available at the hotel, and what is the cost?
Yes, valet parking is available on-site at SLS LUX Brickell for $50 per day, plus tax. Please note that space is limited and pricing is subject to change. We recommend contacting the hotel directly for the most current parking information.
Do you have laundry services available for guests?
Yes, every suite at SLS LUX Brickell is equipped with its own washer and dryer, allowing guests to conveniently manage their laundry throughout their stay.
Do you offer concierge services?
Yes, SLS LUX Brickell offers a 24-hour Front Desk and Concierge service for all hotel guests. Our team is on hand to assist with restaurant reservations, transportation arrangements, local recommendations, special requests, and anything else to help make your stay exceptional.
Is room service available? What are the hours?
Yes, in-room dining is available daily at SLS LUX Brickell:
Breakfast & Lunch: Available from 8:00 AM to 5:00 PM through Altitude Pool & Lounge.
Dinner: Available from 6:30 PM to 10:00 PM through Kaori Restaurant & Listening Bar.
Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, SLS LUX Brickell offers a curated selection of exceptional dining experiences:
Altitude Pool & Lounge: Located on the 9th-floor rooftop terrace, offering breakfast and lunch with panoramic views of the Miami skyline.
Kaori Restaurant & Listening Bar: A modern Asian dining destination known for its innovative cuisine and craft cocktails, available for dinner.
Gekko: One of Miami’s most sought-after steakhouse and lounge experiences, conveniently located just downstairs.
Beyond the hotel, Brickell offers an exceptional selection of restaurants, cafés, rooftop bars, and nightlife venues, all within walking distance of SLS LUX Brickell. To make a reservation, please visit the restaurant’s website directly or contact our Front Desk team, who will be happy to assist.
EVENTS & ENTERTAINMENT
Are there specific events, live music, or DJ sets regularly hosted at SLS LUX Brickell?
Yes, SLS LUX Brickell regularly hosts wellness experiences, seasonal events, and social activations throughout the year. Guests can also enjoy live DJs at Altitude Pool & Lounge every Saturday from 12:00 PM to 5:00 PM. For the latest schedule of events and programming, please visit our Experiences page at slshotels.com/lux-brickell/experiences or contact the hotel directly.
Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, SLS LUX Brickell is delighted to assist with birthday celebrations, proposals, special occasions, meetings, and private gatherings. Please contact our team at slsluxbrickell.frontoffice@slshotels.com and we will be happy to help create a truly memorable experience.
LOCATION & TRANSPORTATION
What’s the Brickell neighborhood like? What’s nearby?
SLS LUX Brickell is located in the heart of Brickell, placing guests steps from some of Miami’s finest restaurants, rooftop bars, luxury shopping, and nightlife. Brickell City Centre is just around the corner, while Bayfront Park, Kaseya Center, and Downtown Miami are all within easy reach.
How close is Brickell City Centre?
Brickell City Centre is located just steps from SLS LUX Brickell. Miami’s premier shopping and lifestyle destination features luxury retailers including Saks Fifth Avenue, CMX Cinema, acclaimed restaurants, cafés, and entertainment venues, all within a short walk of the hotel.
How far is South Beach?
South Beach is approximately a 20-minute drive from SLS LUX Brickell, depending on traffic conditions.
What is the best way to get to SLS LUX Brickell from Miami International Airport (MIA), and how can I book this transfer?
SLS LUX Brickell is located approximately 7 miles from Miami International Airport (MIA), with travel times typically ranging from 12 to 20 minutes depending on traffic. The following transport options are available:
Rideshare: Services such as Uber or Lyft are readily available from the airport.
Taxi: Taxis are available directly from the airport.
Private Car Service: Private transfers can be arranged in advance.
Public Transportation: The Metrorail provides a public transport connection between the airport and Brickell.
For assistance with booking your transfer, please contact our Front Desk team at slsluxbrickell.frontoffice@slshotels.com.
What public transportation options (MetroMover, MetroRail, trolley) are available near the hotel for getting around Miami?
Getting around Miami is easy from SLS LUX Brickell:
Metromover: Complimentary Metromover stations are located just steps from the hotel, providing convenient access throughout Brickell and Downtown Miami.
Metrorail: Accessible from nearby stations, connecting guests to key destinations across the city.
Miami Trolley: Available in the surrounding area for easy local transport.
Rideshare & Highways: Rideshare services and major highways including I-95 are also easily accessible from the hotel.
Our Concierge team is happy to assist with any transportation arrangements and recommendations during your stay.
loyalty membership
What loyalty or membership programme does SLS LUX Brickell offer?
SLS’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.
How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on SLS, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.
Can I use Dis-loyalty at SLS, and can I book more than one room?
Yes. As SLS’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.
Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at the hotel to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.
What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.
Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book a hotel stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.
Can I use ALL Accor benefits at SLS LUX Brickell?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.
How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays, subject to programme terms and conditions.