YOUR QUESTIONS ANSWERED
Planning your stay at SLS Red Sea? Find everything you need to know right here, from reservations and dining to exploring the natural wonders of Shura Island and The Red Sea. If something’s missing, our team is always happy to help.
bookINGS & RESeRVATION
How can I make a reservation at your hotel?
Reservations at SLS Red Sea can be made directly through the following channels:
Online: Book directly at slshotels.com by selecting your preferred dates and room type.
Phone: Contact our reservations team directly by calling the hotel.
What is your cancellation policy?
SLS Red Sea operates the following cancellation policy:
Flexible Rate: Reservations can be cancelled free of charge up to 3 days prior to arrival. Cancellations made within 3 days of arrival will incur a 100% penalty charge for the entire stay.
Non-Refundable Rate: Reservations are non-cancellable and non-refundable.
For specific details regarding your booking, please refer to your reservation confirmation or contact our reservations team directly.
Do you offer flexible booking options or special rates during uncertain times?
Yes, SLS Red Sea offers flexible booking options on selected rates. Please note that non-refundable rates are excluded from flexible booking conditions. We recommend visiting our website or contacting our reservations team for the latest available offers and rates.
How can I modify or cancel an existing reservation?
To modify or cancel an existing SLS Red Sea reservation, please contact us directly through the channel where your booking was made. For reservations made directly with us, please reach out to our reservations team for assistance. Please note that modifications and cancellations are subject to the terms and conditions of your selected rate.
Do you offer group rates or event bookings?
Yes, SLS Red Sea offers group rates for bookings of 10 rooms or more, as well as tailored packages for events and special gatherings. All group bookings are subject to the signing of a group contract. Please contact our team directly to discuss your requirements and receive a personalized proposal.
Is breakfast included? How much does it cost?
Breakfast inclusion at SLS Red Sea depends on the rate selected at the time of booking. If not included in your rate, breakfast is available at an additional charge of 200 SAR per person, per day. We recommend checking your reservation confirmation or contacting our team for details on your specific rate.
What payment methods do you accept?
SLS Red Sea accepts major credit and debit cards for all payments.
Is a deposit required to book a room?
For direct bookings, a valid credit card is required to guarantee your reservation. Upon check-in, a deposit of 500 SAR per night is required to cover any incidental charges during your stay.
What is your policy regarding children staying at the hotel?
SLS Red Sea warmly welcomes guests of all ages, including children. Please contact our reservations team for details on specific arrangements for families traveling with children.
Is there a resort fee, and what does it include?
SLS Red Sea does not charge a resort fee.
check-in/out
What time is check-in and check-out?
At SLS Red Sea, check-in is available from 3:00 PM and check-out is at 12:00 PM (noon)
Can I request an early check-in or late check-out?
Yes, early check-in and late check-out requests at SLS Red Sea are subject to availability and cannot be guaranteed in advance. We recommend contacting our team closer to your arrival date to check availability
What identification is required at check-in?
All guests checking in at SLS Red Sea are required to present a valid government-issued photo ID, such as a national resident ID or passport.
HOTEL POLICIES
Are pets allowed at your hotel? What is your pet policy and any associated fees?
Yes, SLS Red Sea is a pet-friendly hotel. Cats and small dogs weighing 10 kg or less are permitted. The following conditions apply:
A refundable deposit of SAR 1,000 is required at check-in.
Cleaning fees apply. Please contact our team in advance to arrange your pet’s stay.
Are there accessible rooms and facilities for guests with disabilities?
Yes, SLS Red Sea offers accessible rooms and facilities for guests with disabilities. Please contact our reservations team before your stay to ensure your specific requirements are met.
What items or services are available for children or infants?
SLS Red Sea offers a Kids Club for younger guests. Please contact our team for details on programming, hours, and availability.
hotel amenities & services
Do you offer Wi-Fi access, and is it complimentary?
Yes, complimentary Wi-Fi is available throughout SLS Red Sea for all hotel guests.
Do you have a spa or wellness center? What are the hours, how do I book treatments, and are children permitted access?
Yes, SLS Red Sea features a spa and wellness center, open daily from 10:00 AM to 7:00 PM. Treatments can be booked through our Front Office team or directly with the Spa team. Please note that access to certain spa facilities and treatments may be restricted for children.
Do you have a gym or swimming pool? What are their hours, what are the views like, and are children allowed to use them?
Yes, SLS Red Sea features both a fitness center and a swimming pool:
Fitness Center: Available 24 hours a day, 7 days a week for hotel guests. Please note that children are not permitted in the fitness center.
Swimming Pool: Open daily from 9:00 AM until sunset. Children are welcome to use the pool.
Do you offer fitness classes, and how can I book them?
SLS Red Sea does not currently offer scheduled fitness classes. However, the fitness center is available 24 hours a day, 7 days a week for hotel guests.
Do you have laundry services available for guests?
Yes, SLS Red Sea offers laundry services for hotel guests, available 24 hours a day, 7 days a week.
Do you offer concierge services, and can the team assist with bespoke Red Sea experiences and excursions?
Yes, SLS Red Sea offers a dedicated concierge service for hotel guests. Our team is on hand to assist with bespoke experiences and excursions, helping you make the most of your time at The Red Sea destination. Please speak with our concierge team during your stay for recommendations and arrangements.
Is room service available? What are the hours?
Yes, SLS Red Sea offers 24-hour room service, 7 days a week.
Do you have on-site dining options such as restaurants, bars, or cafes, and how can I make a reservation?
Yes, SLS Red Sea is home to a selection of exceptional dining venues: Fi’lia, The Perch, Floating World, Deluxe.
Reservations can be made by contacting the hotel directly by phone. Please ask our team for the current opening hours and menus for each venue.
ENTERTAINMENT & EXPERIENCES
Are there specific events, live music, or DJ sets regularly hosted at SLS Red Sea?
Yes, SLS Red Sea hosts DJ sets at the pool, with programming varying depending on the season. We recommend contacting our team or checking our website for the latest events calendar during your stay.
Can you assist with hosting events, meetings, or arranging special requests for celebrations like birthdays or proposals?
Yes, SLS Red Sea is delighted to assist with special requests for celebrations, including birthdays and proposals. Please contact our team in advance to discuss your requirements and allow us to create a memorable experience for your occasion.
What unique marine activities and excursions are available to explore The Red Sea’s ecosystem?
SLS Red Sea offers access to diving and snorkeling experiences, allowing guests to explore the exceptional marine ecosystem of The Red Sea. Please contact our concierge team for details on available excursions and bookings.
Do you offer unique outdoor experiences beyond water activities, such as stargazing, nature walks, or desert excursions?
While SLS Red Sea does not offer these experiences directly, our concierge team can assist with arranging a stay at Desert Rock for guests interested in unique outdoor and desert experiences. Please speak with our team for more information.
LOCATION & TRANSPORTATION
How close is SLS Red Sea to key natural attractions such as coral reefs, marine reserves, or nearby islands?
SLS Red Sea is centrally located on Shura Island, just 10 minutes from the marina, which serves as the departure point for diving and snorkeling trips. The hotel is also just 5 minutes from the golf courses.
How close is SLS Red Sea to the beach, and what exclusive beach access and amenities are available?
The beach at SLS Red Sea is within walking distance of the hotel, located directly opposite the pool. Guests can access the beach on foot or by golf cart.
What should I know about local customs, dress codes, currency, or travel requirements for visiting The Red Sea destination in Saudi Arabia?
Here is some useful information for visiting The Red Sea destination in Saudi Arabia:
Dress Code: Guests are kindly requested to follow modest dress codes in public areas, in line with local customs and regulations.
Currency: Credit cards are the primary method of payment throughout the destination.
Travel Documents: Guests should ensure they have the required entry visa for Saudi Arabia before travelling. We recommend checking the latest official travel requirements before your trip.
What is the best way to get to SLS Red Sea from The Red Sea International Airport (RSI) or other arrival points, and how can I book my transfer?
SLS Red Sea is located on Shura Island and is accessible exclusively via Red Sea Global electric vehicles. Transfer options include:
Lucid: For up to 2 adults.
Mercedes EQV 300: For up to 4 adults.
All transfers must be booked at least 24 hours prior to arrival. Please contact our team to arrange your transfer in advance.
What transportation options are available for exploring The Red Sea destination from SLS Red Sea?
Guests at SLS Red Sea can explore Shura Island by golf cart, with access to nearby resorts and golf courses. All transportation outside of Shura Island is provided exclusively by Red Sea Global electric vehicles.
loyalty membership
What loyalty or membership programme does SLS The Red Sea offer?
SLS’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.
How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on SLS, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.
Can I use Dis-loyalty at SLS, and can I book more than one room?
Yes. As SLS’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.
Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at the hotel to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.
What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.
Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book a hotel stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.
Can I use ALL Accor benefits at SLS The Red Sea?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.
How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays, subject to programme terms and conditions.